Customer Reviews:
Showing reviews 1-5 of 15
 A management book that's meant to be USED!!! January 5, 2002
MagicSkip (Marriottsville, MD)
21 out of 23 found this review helpful
This little book omits all the BS and jargon of textbooks and compresses the actual TOOLS for planning, process improvement, and quality control into just the information that you need to select and implement the appropriate management tools. Keep it in a desk drawer where it's handy to use, instead of on a bookshelf! I bought it for a class (in Project Management), but I USE it at work!It is NOT a book that will give you all the theory behind the methods, nor the history of how they were developed and have evolved. It SIMPLY (and that's the beauty of it) describes when, why, and how to use the variety of tools, and gives very helpful examples showing them in action. This ... book is worth more to me than most of my $100 textbooks combined -- and it's one I'll keep and not resell.
Great little book on CPI October 18, 1999
Keith Watt (Phoenix, AZ USA)
8 out of 9 found this review helpful
This little book can go anywhere, and gives excellent examples of continuous process improvement tools. The explanations are straightforward, and you don't need to be an engineer or statistician to understand and apply the tools, techniques, and concepts presented.
Tools for excellence June 30, 2006
Chris Ingalls
3 out of 3 found this review helpful
This book is set up for anyone to have many tools for them to use at anytime. It has flowcharting, public speaking, many diagrams, and several team based exercises to help become better. In the front of the book it has a tool selector, and it takes some of the guess work out of tool selection.This is just one of many great books this company offers. Our copmany uses several of these in our professional training with our clients. This is a really good book for those looking for continuous improvement. The Memory Jogger Plus is an excellent book also and has many great tools and other goodies.
Great things come wrapped in small packages June 11, 2008
Fay Kelly
1 out of 1 found this review helpful
Everything about this amazing guide is RIGHT from it's convenient size to its comprehensive content. If you know what you need to measure, you'll find the right tool for it here and even if you don't know what to measure, it'll tell you. Just fantastic. A treasure. Useful tip. It's a great resource when I need to present complex information visually in a presentation. Use it for inspiration if, like me, you struggle with visualising business concepts
US Navy Leadership School August 15, 2002
7 out of 10 found this review helpful
This US Navy uses this book in the Leadership School for PO1s/E-6s. It's a great hip pocket book.
Showing reviews 1-5 of 15
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